ATON COMPUTER SERVICES SUPPORT OPTIONS
Computer Services offers complete hardware and software support to our
customers, including on-site maintenance.
ATON is there for you post-sale by offering the longest
depot warranty in the industry for secondary market Sun and Cisco
products. Simply put, our
warranty is second to none. If a depot warranty is not an option for you,
ATON can offer you an on-site service solution for several product lines
including Sun Microsystems, IBM, Dell, HP, Cisco and EMC.
Coverage on End of Life equipment is available. There is
no need to be pressured into upgrading your equipment because increasing OEM
maintenance costs due to system age. ATON will support your EOL system and
have spares at your disposal.
Select the option which best suits
- Mission Critical 24x7; 2 or 4 hour response:
Same Day 2 or 4 hour response and requires on-site sparing for critical
items and components with elevated failure rates. A trained technician
will arrive at your location with proper hot spares, within the
specified response time to get your system back in operation as rapidly
as possible (after proper determination of the problem). You will be
eligible for monthly or quarterly account reviews to assess service
response time, problem resolution time, and general performance.
- Critical 12x5, 4 Same Day 12x5; 4 hour response time:
When you require same day 4 hour response within a 12 hour calling
window (8:00AM to 8:00PM), then the critical service level is the best
fit for you.
- Premium 9x5, Next Day Next Business Day; 9x5:
When you need a next business day response within a 9 hour call window
(8:00AM to 5:00PM) then the premium service level is for you.